We usually ship out merchandises within 24 hours from the date we received your order. Orders made on Friday afternoon and Weekends will be processed on the following business day. You will be notified by e-mail if there is any extraordinary circumstance.

Returns/Exchange Policy

-Non-Perishable products.
Request for return and/or exchange can only be accepted within 14 days from your date of invoice. All returns and exchanges must be pre-authorized by K Grocer personnel prior to shipping the item to us. Authorization can be obtained by contacting K Grocer and receiving a RAN (Return Authorization Number). Without a RA number K Grocer cannot accept any returns or exchanges. Returns and exchanges may be subjected up to 20% of (prices of returned or exchanged products) restocking fees. Please also note that shipping/handling fees are non-refundable. No returns or exchanges will be accepted after 14 days from invoiced purchase date. Customers are responsible for shipping charges on returned items. K Grocer will ship exchanged products to the customer via USPS, UPS ground or otherwise based on any pre-arrangement made. K Grocer reserves the right to refuse returns/exchanges due to any unreasonable/unethical reasons determined by any K Grocer personel.

-Perishable products.
Due to nature of our products, no returns and/or exchanges are permitted on perishable items. Sales are final and contain no guarantees. If packaging were damaged during the delivering process, please contact appropriate carrier to report Damage Claim and K Grocer within 3 business days of the delivered date. In the event of a wrong item was ship to customer accidentally; K Grocer will replace it with correct item without extra shipping cost.
Should there be any questions pertaining to returns or exchanges please contact K Grocer at info@kgrocer.com

Thank you and have a delicious day.